Warranty and complaints

Warranty

We care about our products and naturally do our best to deliver them to you in top condition. Even so, it can occasionally happen that an order gets damaged during shipping, or that something else occurs that entitles you to a warranty claim. By law, you are required to notify us within two months of discovering the defect. If the defect falls under warranty, we will arrange repair or replacement free of charge.

Complaints

It can always happen that something doesn't go entirely as planned. We recommend first letting us know about any complaints by emailing info@3dfanshop.com. Since 15 February 2016, consumers in the EU also have the option to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to file it via the European Union's platform.